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Country Inn & Suites Regina
Call Toll-Free 1.800.456.4000 :: Email Us
Regina
GUEST TESTIMONIALS
Always enjoyable
I travel a lot for my job and it is always enjoyable checking into your hotel....feels warm and cozy in the lobby. A great sight to see when you travel a lot. I know this sounds weird but sometimes I feel like just sitting in the lobby before going to my room, the surroundings are great!! Keep up the great work and attitude at your location, it's the closest thing to coming home when I come to your hotel....thanks everybody for a job well done. Attitude and service is what’s making the difference in business today with the economy the way it is and if you keep doing what you're doing, your establishment will keep thriving!!!!
Very personable staff
Your staff were very personable, very jovial, and very polite.
Enjoyable Stay
Your facility is so clean, front desk staff and housekeeping staff were so cordial and pleasant, brunch was such a wonderful variety and very fresh and tasty. We booked with you on the recommendation of someone we trust and because your location has such easy access. That was the weekend of the big blizzard. We were never locked in the parking lot. On behalf of all of us, thank you for the enjoyable stay in your accommodations.
Friendly Smiles ~ Country Inn & Suites - Regina SK
It’s just so important that you know how people like us feel while traveling. We don’t want to be away from home so much and I don’t think your staff members realize how far their friendly smile goes. I work for Toyota Canada and tell my dealers how positive a smile can be! Keep up the great job! It feels great to find a place that feels like a home away from home!
- T.M.
Friendly People - Country Inn & Suites, Regina, SK
My husband and I stayed at the Country Inn & Suites, Regina on July 8th and 9th of this year. It was a very pleasant experience. We appreciated the cleanliness and many amenities. We were very pleasantly surprised by the quantity and variety of breakfast and the availability of coffee, cookies and fruit throughout the day. The staff was so very helpful and friendly. I would especially like to tell you about Marie. The night we checked in the toilet overflowed. I called the desk and seconds later Marie appeared at the door plunger in hand. She quickly discovered it was not plugged but the mechanism that controlled the water flow didn’t work. She fixed it and quickly had us settled into a suite on another floor. She did this all so quickly and in a friendly way.
We will definitely recommend your hotel to others and hope to stay there again soon ourselves.
- G. & G. Frame
WOW Experiences - Country Inn & Suites Regina, SK
I have had nothing but positive interactions with the staff at the Country Inn & Suites in Regina. The front desk staff has been friendly, helpful, and courteous. They provide me with exceptional customer service. I wanted to share a couple of positive experiences I had during a recent stay. I was staying at the hotel and was extremely sick and had missed work. I was looking for some apple juice and I couldn’t find any. The lady who helped me apologized and said that there was none in the hotel. She could tell that I was obviously very sick. She went to the breakfast area, which was closed. She hooked up the apple juice machine and told me to take as much as I needed.
I wasn't feeling good about being sick, but I was feeling pretty good about the experience I had. The lady recognized that I was sick so she called my room and let me know that if I closed the bedroom door in my suite she would send housekeeping in to tidy up. They were so quiet cleaning the room that I didn't hear a thing.
Later on in my stay I got up early to do laundry. For 2 hours each time I walked downstairs there was someone using the machines. The housekeepers saw me make each trek. They asked me what type of clothes I had to be washed and offered to wash them for me. I was so happy. She had given me the gift of time. When the clothes were done washing she removed the non dryable items, and put everything else in the dryer. Later I met her at my room door with my clothes all folded or hung.
Now these two experiences are the main ones that stand out however, I have never experienced a service failure from the folks at this hotel. I work with a company that focuses on how to provide that "WOW" experience with every interaction. Each time I attend a meeting I talk about the "WOW" experience that I receive at the Country Inn & Suites in Regina. Other hotels should benchmark the service you provide. Everyone goes the extra mile for their customers all the time. The things they're doing doesn't cost a lot of money either.
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